TERMS AND CONDITIONS
1. Introduction
These Terms and Conditions (the “Terms and Conditions”) govern your use of Spectra Counselling’s website (the “Site”), accessible at http://www.spectracounselling.com. By accessing this website, you indicate that you have read and understood and agree to abide by these Terms and Conditions. If you disagree with any part of these terms, you must refrain from using this website.
2. Use of Website
- You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others.
- You are prohibited from using this website in any way that could cause damage or impair the availability or accessibility of the website. By using this site, you agree not to:
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Use the website for unlawful or unethical purposes
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Interfere with or disrupt the site or its content
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Attempt to gain unauthorised access to any part of the site
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- This website is intended for use by individuals aged 18 years or older. By using this site, you confirm that you meet this age requirement.
3. Confidentiality and Privacy
- Spectra Counselling is committed to protecting your privacy and the confidentiality of your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
4. Payments
- We accept the following payment methods on our Site:
• Credit Card.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
5. Therapeutic Relationship
- The content provided on this website is for informational purposes only and does not constitute professional advice or therapy. The use of this website does not establish a therapist-client relationship. A formal relationship is only established through an intake process and informed consent.
- The information provided on this website is for general educational and informational purposes only. It is not a substitute for professional mental health advice, diagnosis, or treatment.
- If you require therapeutic services from Spectra Counselling, you must schedule an appointment with a practitioner by contacting info@spectracounselling.com.
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Jenna Trostle is a qualified and registered counsellor with the Psychotherapy and Counselling Federation of Australia (PACFA). Services are provided in accordance with the PACFA Code of Ethics and relevant Australian laws.
Please note that counsellors are not regulated by AHPRA. However, professional standards and ethical obligations are enforced by PACFA.
6. Intellectual Property
- All content on this website, including but not limited to text, graphics, logos, images, and audio clips, is the property of Spectra Counselling and is protected by copyright laws. You may not use, reproduce, or distribute any content from this website without prior written permission.
7. Limitation of Liability
- Spectra Counselling and Jenna Trostle shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use this website.
- Spectra Counselling does not warrant the accuracy, completeness, or reliability of any information or content provided on this website.
- Spectra Counselling and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
- Except where prohibited by law, by using this Site you indemnify and hold harmless Spectra Counselling and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
8. External Links
- This website contains links to third-party websites for your convenience. Spectra Counselling does not endorse or assume any responsibility for the content or practices of these third-party websites. It is up to the consumer to read any and all terms of services on other sites.
9. Appointments and Services
- Any services described on this website — including counselling sessions — are subject to availability and suitability. Bookings are only confirmed once accepted by the practitioner, and may be subject to cancellation or rescheduling policies (outlined during the booking process or in client agreements).
10. Modifications to Terms and Conditions
- Spectra Counselling reserves the right to modify these Terms and Conditions at any time without prior notice. By continuing to use this website after any such modifications, you agree to be bound by the updated Terms and Conditions.
- If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
11. Governing Law
- These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction. These Terms and Conditions will not limit your legal rights and remedies under that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
12. Contact Information
If you have any questions about these Terms, please contact:
Spectra Counselling
Email: info@spectracounselling.com
Phone: 0474 819 197
You can also contact us through the feedback form available on our Site.